Customer Service Representative
hace 3 semanas
About the Role
We're seeking a talented Customer Service Representative to join our team at The Gelbottle, a fast-growing brand in the nail beauty industry. As a Customer Service Specialist, you'll be responsible for providing exceptional customer experiences through various communication channels. Your primary focus will be on ensuring customers receive seamless and professional support, resolving queries efficiently, and providing accurate information about our products and services. You'll also have the opportunity to conduct outbound sales calls to promote our products and services, as well as develop and maintain strong relationships with customers to foster repeat business and loyalty.
Your Responsibilities
* Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
* Conduct outbound sales calls to prospective and existing customers to promote products and services
* Provide accurate information about products, services, and policies to customers
* Resolve customer issues and complaints efficiently, ensuring customer satisfaction, and providing troubleshooting guidance and solutions
* Report common issues and trends to the management team to enhance product and service offerings
* Work closely with sales, marketing, and technical teams to ensure a cohesive approach to customer service
About You
We're looking for someone who is passionate about delivering exceptional customer service and representing the brand in a friendly and engaging manner. To be successful in this role, you'll need to be comfortable working in a call centre environment, have experience with omnichannel communications, and possess excellent written and verbal communication skills. You'll also need to be patient, calm, and assertive where needed, but flexible, helpful, and professional for the majority of the time.
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