Air Travel Consultant with German Language Skills

hace 4 semanas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Job Title: Air Travel Consultant with German Language Skills

We are seeking a highly skilled Air Travel Consultant with German language proficiency to join our team at Wibit Consulting & Services.

As a key member of our team, you will be responsible for providing exceptional customer service to our airline clients, handling incoming phone calls, and assisting with reservations, cancellations, and online check-in.

Key Responsibilities:

* Provide timely and friendly resolution to customers' enquiries
* Maintain a high level of speed and quality to meet standard KPIs
* Register details of conversations in a dedicated system
* Collaborate with our team to achieve excellent customer satisfaction

Requirements:

* Fluent German (B2) and fluent English (B2) language, both verbal and written
* Willingness to relocate to the Czech Republic or already residing there
* Good computer skills
* Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
* Ability to work in shifts, including night shifts, in a fast-paced environment

What We Offer:

* Full-time job with possibility of going part-time after 6 months, if KPIs are met
* Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly
* Relocation support with accommodation for the first 10 weeks, travel cost reimbursement, and SIM card
* Unlimited employment contract with 3 days of probation period
* 10 days of fully paid training
* Meal allowance of 85 CZK net per day
* Multisport card
* Language course contribution
* 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
* 4 free consultations with a psychologist monthly
* Public health and social insurance

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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