Service Engineer III
hace 2 semanas
Job Summary: We are seeking a highly skilled Service Engineer III to join our team at Thermo Fisher Scientific. As a key member of our service team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty.
Main Responsibilities:
- Perform all service activities, including installation, repairs, maintenance, and validation services, to achieve high first-time fix rates and low mean time to repair.
- Provide responsive telephone support and on-site services to exceed customer expectations.
- Actively promote our contract products and maintain a high level of professional relationship with our customer base.
- Optimize work schedules by coordinating with vital partners for service planning and scheduling.
Requirements:
- Professional background in Chemistry or Engineering or related subjects.
- Minimum 2-5 years of experience servicing analytical equipment or equivalent applications specialist experience.
- Strong problem-solving skills, good interpersonal skills, and ability to work across all levels, functions, and regions.
- Excellent interpersonal, self-motivational, and negotiating skills.
- PC skills and driving license.
- Willingness to travel within the appointed region and frequently through Europe/European Territory.
About Us: Thermo Fisher Scientific is an inclusive employer and a member of Mygwork, the largest global platform for the LGBTQ+ business community. We value diversity and strive to create a workplace where everyone feels welcome and supported.
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