Automotive Customer Service Representative

hace 3 semanas


Madrid, Madrid, España Msx International A tiempo completo
Company Overview

At MSX International, we are a leading provider of automotive consultancy services with over 500 professionals in Spain and Portugal. Our company is dedicated to improving our customers' business processes and results.

Salary and Benefits

We offer a competitive salary, estimated to be around €25,000 per year, based on industry standards and location. Additionally, we provide a flexible remuneration plan that includes medical insurance, transport card, meal card, and training opportunities. Employees also receive 23 working days according to collective agreement plus 3 extra days.

Job Description

As an Automotive Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your duties will include answering calls and responding to emails, following up with customers until the final solution to their query, issuing reminder calls, and carrying out database updates and report writing.

Required Skills and Qualifications

We are looking for candidates with excellent communication skills, both written and oral, and strong language skills in English, French, and German. You must be able to travel to our offices for training and have availability to work weekends and rotating schedules. Knowledge of document management and experience with dedicated document management platforms are also desirable.

Benefits

As a member of our team, you will have access to a range of benefits, including:

  • Global vision of the automotive sector through interactions with customers, suppliers, consultants, and dealers
  • Opportunity to acquire new skills and knowledge through internal training plans
  • Incentives for employee referral programs and internal trainers
  • New business opportunities
Others

We value ideas, creativity, innovation, and autonomy at MSX International. We believe in taking care of our team and creating a positive working environment. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we would like to hear from you.



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