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We are seeking a highly skilled and experienced Business Operations Specialist to join our team at myGwork. As a key member of our Global Operation Services Team, you will play a critical role in helping us achieve our business objectives.
Key Responsibilities- Opportunity Pipeline Analysis: Work closely with Practice Managers to drive current and accurate updates, ensuring that our pipeline is always up-to-date and reflective of our business goals.
- Capacity Optimization: Maximize our available capacity to staff customer engagements, working closely with Practice Managers to assess staffing needs and optimize the staffing process around skill set/capability and location.
- Time Card and Expense Entry Compliance: Drive timely entry of billable time and expenses across the engagement teams, ensuring that our financial records are accurate and up-to-date.
- Stakeholder Management: Act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business and drive business outcomes.
- Business Planning: Establish business rhythm and cadence, leading meetings through deliverables, outcomes, and actions, and owning agenda development and tracking follow-up actions.
- Analytics: Establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly, and monthly goals, and establish and maintain management dashboards, regional reports, and executive review documents.
- Cross-Collaboration: Collaborate with technical and non-technical departments to drive innovation in processes and tools, and update, review, and maintain tools and documentation essential for the organization's success.
We value diverse experiences and encourage candidates from all backgrounds to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why myGworkmyGwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to creating a workplace that is welcoming and supportive of all employees, regardless of their background or identity.
Basic Qualifications- 3+ year experience working in Professional Services Operations, Sales Operations, or in a project environment (PMO or Project coordination role)
- Experience with inputting, extracting, and analyzing data and building dashboards
- Strong Microsoft Excel Skills - Ability to create pivot tables and charts, develop formulas such as SUMIF, and use vlookup formulas and demonstrated experience generating business reports
- Ability to communicate fluently in English and Spanish
- Undergraduate Degree
- Experience working within a high-growth, Technology Company
- Experience presenting business, project, and solution topics to audiences of different roles including technical experts, project managers, and line of business leaders
- Understanding of the value proposition of the public cloud
- Ability to think strategically about business, product, and technical challenges
- Experience managing professional services projects
- Demonstrated experience managing successful projects
