IT Service Manager EA
hace 4 semanas
About the Role
At Tk Elevator Iberica Holding, Sl Unipersonal, we are committed to delivering exceptional IT services that support our business objectives. We are seeking a highly skilled IT Service Manager EA to join our team and drive service excellence across the organization.
Key Responsibilities
- Collaborate with regional leads to implement best practices and ensure efficient and effective service delivery.
- Provide guidance, coaching, and support to regional IT teams to ensure high performance.
- Backup assistant for any region that requires support.
- Oversee the delivery of IT services to meet the needs of global users and stakeholders.
- Collaborate with Infosys SIAM team to ensure seamless service delivery.
- Ensure that SLAs and KPIs are defined, monitored, and met consistently across regions.
- Manage relationships with internal and external service providers to ensure seamless service delivery.
- Develop and implement a Global IT service strategy aligned with the organization's business objectives.
- Continuously monitor and evaluate the performance of IT services to identify areas for improvement.
- Lead service improvement initiatives to enhance service quality, reliability, and user satisfaction.
Requirements
- Proven experience in IT service management.
- Strong leadership and collaboration skills.
- Ability to analyze complex problems and develop effective solutions.
- Excellent communication and interpersonal skills.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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