Process Excellence Manager

hace 4 semanas

Madrid, Madrid, España Celonis A tiempo completo

Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms, offers a unique opportunity to work with industry-leading process mining technology.

We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes. As a Product Operations Management Intern, you will be owning the execution of some of our most important processes in the product organization.

Our team, Product Operations, is responsible for establishing consistent cross-functional practices and frameworks, executing programs & projects to enable product managers to manage their tasks with low friction, as well as facilitating and aggregating business, customer, and market data & insights.

Your Role:

You will be responsible for running these processes as well as for making them more efficient by e.g. implementing automations.

  • Analyze and qualify new incoming FRs to ensure information is complete and they are routed to the right product team.
  • Lead a weekly assessment council with senior colleagues from both the product and GTM organization to identify which of the incoming FRs are critical and require immediate attention.
  • Follow up with the product team on the critical requests to ensure a great customer experience for the evaluation of those.
  • Lead the quarterly FR assessment cycle so that the product teams evaluate all (also the non-critical) feature requests.
  • Govern all requests in the backlog continuously to ensure complete information and timely response.
  • Make the process execution more efficient, e.g. by implementing automations.
  • Monitor lead times for the FR assessment and response times to the customer and build analytics / dashboards as required.

About Our Team: Our team is a key component of our Product & Engineering organization, working closely with product managers to scale our product management function effectively.

Your Skills and Qualifications:
  • A Technical Bachelor's or Master's degree, such as in Computer Science.
  • Strong communication skills with a keen interest in interacting with potential customers.
  • Demonstrated ability to understand and empathize with customers' needs and challenges.
  • Ability and willingness to tackle complex problems using both quantitative and qualitative approaches.
  • A proactive attitude, taking initiative and driving tasks to completion.
  • Strong verbal and written communication skills (including fluent English).
What We Offer:
  • A competitive salary of around $60,000 per year, depending on your location and experience.
  • The unique opportunity to work with industry-leading process mining technology.
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click .
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with.
  • An open-minded culture with innovative, autonomous teams.
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more).
  • A clear set of values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.

About Us: Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.

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