Data Strategist Manager

hace 5 días


Madrid, Madrid, España Sas A tiempo completo

About the Role

The Data Strategist Manager will be a key member of the Customer Success team, responsible for building and maintaining strong relationships with SAS customers. The primary goal is to help customers adopt and expand usage of SAS software and solutions, identify new opportunities, and engage with other SAS resources to bring domain and SAS expertise to assist with existing implementations and identify new sales opportunities.

Key Responsibilities

  • Serve as the primary point of contact for customers, developing strong advocates at all levels of the organization (IT to user to Exec) to enable the Data Strategist Manager to become a trusted advisor to our customers.
  • Responsible for customer communications and conflict resolution.
  • Jointly define success with customers by understanding business and/or IT problems they're trying to solve to best manage adoption of the software and exceed customer expectations.
  • Work with other SAS stakeholders to develop comprehensive adoption plans, including content, events, email, social media, and innovative campaign approaches.
  • Build reports and analytics to provide key business insights used for data-driven decision making.
  • Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts.
  • Document Customer Success Plan with customer and sales, sharing plan with sales, Professional Services, and CIS.
  • Monitor Customer Success through metrics and other measurements.

Requirements

  • Previous experience in a similar role within the technology industry, for example, Customer Success Manager, Customer Advisor, Program Manager, etc.
  • Ideally a bachelor's or master's Degree in a Technical or Business subject, or equivalent qualification.
  • Knowledge of Data Management, Analytics, and AI (Artificial Intelligence).
  • Understanding of SAS and/or the banking industry will be a distinctive advantage.
  • Design and implement customer success plans.
  • Fluent in English and Spanish.
  • Good written, verbal, and interpersonal communications and organizational skills.
  • Ability to work and learn independently and as part of a team.
  • Happily work in a fast-paced environment.
  • Ability to travel to client meetings.

Salary Range

$120,000 - $180,000 per year, depending on location and experience.

About Us

We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. We're a debt-free, multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.


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