Senior Network Infrastructure Architect

hace 3 semanas


Madrid, Madrid, España Cisco Systems, Inc. A tiempo completo

We're seeking an experienced Senior Network Infrastructure Architect to join our team at Cisco Systems, Inc. in Spain.Job Title: Senior Network Infrastructure Architect

About the Role:
This role combines both network consulting and high-touch engineering roles, providing comprehensive services and solutions to accelerate customer outcomes from planning and design to network-level problem resolution, including troubleshooting, diagnosis, and root cause analysis.

Responsibilities:

  • Manage 3-5 medium-sized Spanish public sector customers.
  • Redefine customer infrastructure architecture and design to provide adequate service.
  • Continuously learn about customer processes related to their daily tasks.
  • Provide network-level problem resolution, including troubleshooting and diagnosis.
  • Case ownership and handling from opening to closure.
  • Transfer of information between customers and Cisco secure locations.
  • Accurate description of issues and impact, troubleshooting, log collection, etc.
  • Assistance to Webex meetings with Cisco HTTS/BU.
  • Deliver detailed root cause analysis and software referrals to customers.
  • Deliver reactive trend analysis to proactively detect and manage chronic or recurring network problems.
  • Interact with HTOM to create and improve customer incident management support processes.

Requirements:
  • Spanish speaker with EU nationality.
  • Well-versed in at least one emerging area such as R&S, DC/ACI, Security (FWs, ISE).
  • CCIE or other expert-level industry certification desirable.
  • Excellent technical problem management skills.
  • Develop implementation risk analysis and mitigation plans.
  • Good ability to multi-task.
  • Able to handle difficult conversations with customers.
  • Able to turn around critical issues and dissatisfied customers with aplomb.
  • Minimum 7+ years of experience in networking technologies.

About You:
You will be part of the team that provides incident support to Spanish security services. You will be responsible for implementing new incident support services and creating a long-lasting relationship between Cisco (at all levels) and the team you will be working with. The ideal candidate should be able to put themselves in the customer's shoes while maintaining a Cisco business perspective.

About Cisco:
Cisco is a diverse company where everyone brings their unique talents to work together to develop innovative technology and power a more inclusive digital future for everyone. We are nearly every internet connection around the world, and our technology ensures data travels securely across connections.

Salary: Estimated €90,000 - €110,000 per annum based on location and experience.

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