Data Scientist
hace 1 mes
About the Role
We are seeking a highly skilled Data Scientist to join our team at Preply. As a Data Scientist, you will be responsible for analyzing complex data sets to identify trends and insights that will inform our business decisions.
Key Responsibilities
- Master the dynamics of tutors/learners interaction and the economics of Preply's marketplace;
- Own Customer Support data end-to-end, from analyzing the impact of refund policies and making recommendations, to measuring the impact of our resolution time, agents performance, agents forecasting, contact rate, etc.
- Partner with the Customer Support team leads to develop and refine the Customer Support function within the learners/tutors journey;
- Identify growth opportunities and help prioritize our roadmap;
- Produce thorough data analytics of customer behavior and usage, effectively communicating them to technical and non-technical audiences;
- Contribute to the development of analytics libraries and frameworks;
- Collaborate with the Data Strategy team to define standards and best practices as well as sharing knowledge and capabilities across the team;
- Build relationships and collaborate with other data and/or technical leaders;
- Work with the Data Engineering team to model data in our Data Warehouse and productionize your data pipelines, including third party tools integrations;
- Work closely with our BI experts to develop effective data visualizations, reports and dashboards.
Requirements
- Experience as a Data Scientist (5+ years' experience);
- Previous experience in Customer Support data teams in Marketplaces and/or digital businesses (B2B, B2C, B2B2C);
- Good and broad understanding of data analysis concepts such as (but not limited to) conversion, LTV, cohort analysis, retention, etc.;
- Strong curiosity, problem solving and problem finding skills;
- Creative mindset and proactive attitude towards the creation and evaluation of new hypotheses;
- Knowledge of quantitative fields (statistics, mathematics, etc.);
- High level of self-organization, ownership, and responsibility;
- Good written and verbal communication skills. C1 English level is a must.
What We Offer
- An open, collaborative, dynamic and diverse culture;
- A generous monthly allowance for lessons on, Learning & Development budget and time off for your self-development;
- A competitive financial package with equity, leave allowance and health insurance;
- Access to free mental health support platforms;
- Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
- The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting).
About Preply
Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.
Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.
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