Client Success Partner

hace 2 semanas

Barcelona, Barcelona, España Gartner A tiempo completo
About the Role

The Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment.

As a Client Success Partner, you will be responsible for building, developing, and managing relationships with clients across various business functions, ensuring they are successful in utilizing their Gartner subscription, resulting in client satisfaction, retention, and growth.

Key Responsibilities
  • Build and manage relationships with clients ranging from senior C-levels to junior client professionals.
  • Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
  • Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment.
  • Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
  • Conduct regular reviews of client book of business, analyzing performance and key client engagement metrics.
Requirements
  • 2+ years of relevant professional and/or internship experience.
  • Proven track record of success fueled by a passion for delighting clients.
  • Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
  • Bachelor's or Master's degree preferred.
  • Ability to use German at a business level (reading/writing/speaking).
What We Offer
  • A highly competitive rewards and benefits package.
  • A collaborative, team-oriented culture that embraces diversity.
  • Professional development and unlimited growth opportunities.

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