Global Provider Senior Supervisor Claims

hace 1 mes


Albacete, Albacete, España The Cigna Group A tiempo completo

About Cigna Europe and Global Segments
Cigna Europe and Global Segments is an integral part of Cigna's growing international businesses. As a leading provider of health care, expatriate employee benefits, life, accidental and supplemental health insurance, we operate in countries across the Americas, Europe, Africa and Asia Pacific.

Job Opportunity
We are looking for a Senior Supervisor responsible for EGS Provider Claims activity. Your role will be to lead a team of circa 35 FTEs supported by 2 Claims Supervisors and 1 SME, ensuring the efficient processing of claims and excellent customer service.

Key Responsibilities

  • Motivate individuals and team collectively to achieve agreed productivity, turn-around-time, quality and client & customer satisfaction targets
  • Create an environment that encourages and delivers success – you must have the ability to inspire your team whilst developing your team members to the next level
  • Collaborate closely with the PSO and Provider Network team
  • Ensure appropriate performance management action, timely recruitment and effective succession planning is in place
  • Contribute to change and innovation and be pro-active in identifying opportunities for improvement within the team and within Claims processes
  • Use data insights to challenge day-to-day operations, and build a continuous improvement mindset
  • Manage effective capacity plans, keeping oversight of staff level requirements


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