Technical IT Operations Manager

hace 6 días


Madrid, Madrid, España Invenergy LLC A tiempo completo

About the Company

Invenergy LLC is a global leader in energy solutions, driving innovation and sustainability through our operations. With decades of entrepreneurial experience, we have established ourselves as a pioneer in the industry.

About the Job

We are seeking a highly skilled Technical IT Operations Manager to join our team in Spain. As a key member of our IT department, you will be responsible for overseeing all aspects of day-to-day technology operations at our Spanish locations.

Key Responsibilities

  • Serve as the focal point for all IT Operations in Europe, ensuring timely resolution of incident and support requests in your area.
  • Regularly travel to our office in northwest Spain (A Coruña) to provide on-site support and collaborate with the local team.
  • Oversight of our global Service Desk during non-working hours, working closely with the US-based team to ensure seamless support.
  • Act as primary contact for deploying technology and supporting users in Germany, UK, and other European locations.
  • Manage a team of employees and contractors, providing leadership and guidance to ensure successful project outcomes.
  • Proactively monitor and manage tickets within our case management tool, utilizing technical skills to resolve issues efficiently.
  • Provide prompt technical assistance to senior leaders, driving issue resolution and ensuring business continuity.
  • Research problems, identify trends, and develop strategic solutions to address emerging IT needs.
  • Manage and respond to outages in your region, collaborating with vendors to ensure timely resolution.
  • Participate in Out-of-Hours work as required, traveling domestically and internationally when necessary.

Requirements

  • Bachelor's Degree in an information technology-related field.
  • Minimum 3 years of experience in a lead/management position, preferably in IT operations.
  • Strong analytical, organizational, and planning skills, with excellent customer service abilities.
  • Business-level proficiency in Spanish and English, with the ability to communicate effectively in both languages.

Estimated Salary Range: €60,000 - €80,000 per annum, depending on experience and qualifications.



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