Customer Support Representative: Expert in Service Delivery
hace 3 semanas
Job Description: Customer Support Representative
We are seeking an experienced and skilled Customer Support Representative to join our team at Jujur. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, chat, or automated alerts
- Address user needs efficiently and maintain up-to-date knowledge of services and products
- Escalate any potential service issues to senior team members, as needed
- Adhere to all project processes and procedures, ensuring compliance with contractual SLA
- Provide coverage for other Agents in their absence, whether within the same team or across different teams
Requirements:
- Native / fluent in German, both verbal and written
- Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience, with experience in the automotive industry a plus
- Familiarity with or experience driving electric vehicles is preferred
Offer:
- Excellent remuneration package based on experience, skills, and performance
- Working schedule: Monday to Friday, 09:00 AM - 06:00 PM
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- 23 working days of paid annual leave
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