Travel Consultant
hace 2 semanas
About Empresa Reconocida
Empresa Reconocida is a leading provider of business travel solutions, empowering companies to optimize their travel programs and deliver exceptional traveler experiences. With a global presence and a commitment to innovation, we're revolutionizing the travel industry and setting new standards for quality and customer satisfaction.
Key Responsibilities:
- Booking of air, rail, ferry, hotel, car, and other travel services related to business trips, including understanding fare notes and re-bookings via various channels.
- Creating a compelling experience for each customer contact, resulting in highly satisfied customers and single contact resolution.
- Strong understanding of clients' travel policies and providing consultation to customers, promoting preferred suppliers when applicable.
- Assistance with travel-related tasks, such as visa clearance, invoice processing, refunds, and cancellations.
- Exceeding expectations in service and quality delivered to clients, observing standards and guidelines.
- Ability to work in a goal-oriented service environment, taking the initiative to assist team members and management.
Key Qualifications:
- Minimum 2 years' experience in Sabre, with Amadeus experience a plus.
- SABRE proficiency in creating air, hotel, and car bookings is essential.
- Bachelor's degree or equivalent appreciated.
- Native or full working proficiency in English.
- Minimum 2 years' experience in a similar position within the business travel industry.
- Strong customer service skills with a focus on quality.
- Excellent written and verbal communication skills.
- High knowledge of international geography.
- Positive and proactive attitude.
- Strong problem-solving and critical thinking skills.
- Ability to work independently or as part of a team.
- Experience working in a multinational environment.
- Excellent time management and organizational skills.
- Ability to work in a fast-paced and fast-changing environment.
Equal Employment Opportunities
Empresa Reconocida is an equal employment opportunity employer, committed to providing a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.
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