Senior Applied Scientist, Customer Service Innovation

hace 2 semanas


Madrid, Madrid, España Amazon A tiempo completo
Job Summary

We are seeking an experienced Applied Scientist to join our team at Amazon, where you will play a key role in developing cutting-edge AI solutions to improve customer support experiences. As a technical lead, you will drive collaborative research and creative problem-solving to drive business outcomes.

Key Responsibilities

- Drive collaborative research and creative problem-solving to drive business outcomes
- Apply scientific concepts to real-world business problems
- Create experiments and prototype implementations of new learning algorithms and prediction techniques
- Collaborate with engineering teams to design and implement software solutions for science problems

About the Team

We at Amazon strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.

Requirements

- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language

What We Offer

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan.

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