Enterprise IT Operations Expert

hace 5 días

Sevilla, Sevilla, España beBee Careers A tiempo completo

Job Overview: We are looking for a highly skilled Enterprise IT Operations Expert to join our team. As an IT operations specialist, you will play a critical role in ensuring the smooth operation of our technology platforms and supporting our end-users.

About the Job: The successful candidate will have a strong background in IT operations and experience working in a mixed-vendor, mixed-OS environment. They will be responsible for providing technical support to end-users, resolving software and hardware issues, and supporting the office technology platforms.

Your Key Responsibilities:

  • Provide technical support to end-users, comprising of knowledge workers, including remote workers
  • Help resolve software and hardware issues, desktop and mobile, following established procedures or developing innovative new solutions
  • Support the office technology platforms, including wireless and wired networks, conference room technology, automation systems, and AV streaming technology
  • Be current with the latest software, predominantly the entire Microsoft M365 suite, but also awareness of other typical enterprise apps
  • Leverage vendor support wherever possible to offer the best solution quickly
  • Be OS agnostic – we love Mac and Windows equally
  • Participate in ISO/SOX/SOC Security Audits to cover for IT-BS tasks
  • Ensure that all bespoke setups and new procedures are clearly documented to ensure consistency within the team

About You: To succeed in this role, you will need to bring a combination of technical expertise and excellent communication skills. A minimum of 5 years Windows support experience in a corporate environment is required, along with strong and proven experience with user support in a mixed-vendor, mixed-OS environment.

Requirements:

  • Minimum of 2 years MacOS & iOS support experience in a corporate environment
  • Minimum of 5 years Windows support experience in a corporate environment
  • Fully conversant with Mac & PC hardware, iOS hardware, and related accessories
  • Strong and demonstrable experience with the full Office365 suite
  • Prior experience with Zoom and Microsoft Teams conferencing (Zoom Rooms & MTR)
  • Able to prioritize based on impact and urgency
  • Specific experience with Office365 from an administration point of view
  • Familiarity with Intune, Azure AD, AD on-prem, Exchange, Jira, AD Manager, Atlassian Tool Set

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