Business Insights Analyst

hace 6 días

Barcelona, Barcelona, España Glovo A tiempo completo
About the Role

We are seeking a highly skilled Business Insights Analyst to join our team at Glovo. As a key member of our Partner Insights & CRM team, you will play a pivotal role in providing intelligence and solutions to drive exceptional Partner Experience.

Key Responsibilities
  • Provide analytical support to the Partner Insights and CRM team under HQ Partner Operations umbrella
  • Evaluate strategic opportunities of Partner Experience improvement by performing a broad range of quantitative and qualitative analyses
  • Measure Partners Journeys Experience through NPS
  • Understand, deep-dive into the data, to understand the reasons and the levers we can act upon to improve KPIs
  • Track the impact of all the new implementations that you have proposed
  • Own all dashboards and build new tools to improve the visibility of metrics in the department
  • Assist with Salesforce Data configurations and migrations
  • Develop and maintain scalable visualization tools and storytelling dashboards, and propose decisions in consequence
  • Understand global business needs and create insightful analysis to internal teams to make the right decision
  • Learn continuously while challenging, testing and improve a game-changing product
  • Build robust relationships with stakeholders acting as a strategic and supportive link between the technology, business, and product
Requirements
  • Bachelor in Engineering, Maths or any other quantitative domain
  • Demonstrated strong analytical expertise and highly advanced Excel and Python skills, proficient SQL skills
  • Knowledge of visualization tools such as Looker, Tableau, Qlik, etc.
  • Knowledge of CRM systems
  • 3+ years of professional experience outside of an academic and internship setting, in a quantitative analysis role
  • Experience finding and tearing down data to establish a sustainable business strategy
  • Ability to present this data. You know how to easily explain complex concepts
  • Ability to manage the big picture, but also the smallest details. You're always on top of your deadlines and an organization freak
  • Proficiency in English is a must
Nice to Haves
  • Professional experience in reporting to high-level stakeholders as business analyst, data analyst, data scientist, or similar
  • Experience of data integrations and migrations
  • Project management experience
About Glovo

We are a fast-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

We believe driven talent deserves an enticing equity plan, top-notch private health insurance, monthly Glovo meal benefits, discounts on transportation, food, and even kindergarten expenses or office-based nursery, discounted gym memberships, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year, enhanced parental leave, online therapy and wellbeing benefits.

We thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

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