Transaction Specialist

hace 1 semana


Madrid, Madrid, España Ing Bank N.V. A tiempo completo
Role Overview

We are seeking a skilled Transaction Specialist to join our team at Ing Bank N.V. as a Payments Expert.

Key Responsibilities:
  • Develop and maintain in-depth knowledge of payment regulations and compliance requirements relevant to operations.
  • Stay up-to-date on regulatory changes and ensure that payment processes adhere to legal and regulatory standards.
  • IDentify and mitigate risks associated with payment operations, including fraud, money laundering, and cybersecurity threats.
  • Implement robust controls and procedures to safeguard against potential risks and ensure the integrity of payment transactions.
  • Efficiently process payment transactions, ensuring accuracy, timeliness, and reliability.
Requirements:
  • Strong attention to detail and proficiency in using payment processing systems and tools to streamline operations.
  • Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a positive payment experience.
  • Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively.
  • Use clear and transparent communication to ensure alignment and efficiency within the team.
  • Commit to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows.
About the Role

The role of a Payments Expert is multifaceted, requiring expertise in compliance, risk management, processing efficiency, customer service, collaboration, and continuous improvement. As a key member of our team, you will be responsible for ensuring the proper functioning of clearing and Treasury processes, focused on the E2E Customer Journey. Your goal will be to handle day-to-day operations, processes, and delivery for our retail customers in a simple and efficient manner.



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