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Technical Support Specialist
hace 2 semanas
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same?
We're seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients via email, phone, and chat.
The ideal candidate will have excellent problem-solving skills, attention to detail, and the ability to communicate complex technical information in a clear and concise manner.
Key Responsibilities:
- Provide technical support to clients via multiple channels
- Troubleshoot complex technical issues and provide step-by-step guidance
- Collaborate with internal teams to resolve client inquiries
- Document customer interactions and improve support processes
- Stay up-to-date with product updates and changes
Requirements:
- Excellent English language skills (spoken and written)
- At least 1-2 years of experience in customer support
- Strong problem-solving and troubleshooting skills
- Attention to detail and ability to work independently
What We Offer:
- A competitive salary package
- Opportunity to work in a dynamic and multicultural environment
- Professional development and training opportunities
- Flexible working hours and remote work options
About Us:
We're a leading provider of outsourced customer support services, working with clients from over 30 countries and speaking over 60 languages. Our team is dedicated to delivering exceptional customer experiences and we're looking for talented individuals to join us on this journey.
