Medical Device/Life Sciences PLM/QMS Coach
hace 1 semana
Arena is a world-leading provider of software solutions that bring the physical and digital worlds together. Our innovative products empower companies to improve operations, create better products, and enhance their overall business performance.
Job Title: Medical Device/Life Sciences PLM/QMS CoachEstimated Salary: $80,000 - $110,000 per year
Job Description:We are seeking an experienced Medical Device/Life Sciences PLM/QMS Coach to join our team. As a trusted advisor, you will guide a portfolio of innovative customers through the adoption and growth journey with our world-class SaaS PLM/QMS solution.
Your primary responsibility will be to help customers evolve their processes as business needs change, inspire executives, administrators, and users to embrace and expand their use of Arena's capabilities, and develop a deep understanding of your customer's business, needs, and opportunities.
Key Responsibilities:- Respond to customer queries and advise on Arena capabilities and industry/domain best practices
- Act strategically to help customers realize their business goals and outcomes
- Maintain customer success plans, activities, and notes within Gainsight
- Nurture relationships and identify risks or opportunities for expansion
- Identify and resolve issues or dissatisfactions by applying the correct resources
- Monitor escalations and advocate for product enhancements when appropriate
- Contribute to the ongoing optimization of our Coaching systems, processes, and tools
- Work closely with cross-functional teams to improve the entire customer experience, drive customer growth, retention, and satisfaction
To be successful in this role, you will need:
- 5+ years of hands-on experience with PLM and QMS (Arena preferred)
- Experience managing a portfolio of customer accounts in the SMB and Enterprise space
- Working knowledge of ERP systems and their relationship with PLM
- Strong business acumen, communication, and presentation skills
- A demonstrable mindset for putting the customer first and exceeding expectations
- History of building relationships at all levels of a customer's organization and internally
- Gainsight or other CSM software experience a plus, not required
We are looking for someone who is passionate about helping companies solve problems and succeed. As a Medical Device/Life Sciences PLM/QMS Coach, you will be working with innovative customers to help them achieve their business goals. If you have a strong background in PLM and QMS, excellent communication skills, and a customer-centric mindset, we would love to hear from you.
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