Global Patient Care Demand Lead

hace 3 semanas

Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo
Job Description

At Roche, we are committed to fostering diversity, equality, and inclusion, and we represent the communities we serve. In the realm of global healthcare, diversity is a crucial ingredient for success. We believe that inclusion is the key to understanding the diverse needs of people in the healthcare sector. Together, we are passionate about delivering exceptional care and driving business transformation within Roche Diagnostics.

Key Responsibilities
  • Design and implement global support models for product changes and launches, ensuring seamless rollouts to regional hubs.
  • Lead strategic initiatives that enhance cross-functional collaboration and improve global processes.
  • Work closely with Global Patient Care leadership to support and execute strategies that align with global business goals.
  • Drive continuous improvements in the patient care framework while fostering operational excellence across the organization.
Requirements
  • University Degree, MBA, or relevant Postgraduate Qualification.
  • 7+ years of experience in strategic project management, business development, or related roles, preferably in a global, B2C customer service environment.
  • Demonstrated expertise in leading end-to-end product launches, operational framework design, and global project management.
  • Proven track record in managing strategic transformations and change initiatives across multiple global hubs.
  • Fluent in English; proficiency in additional languages is a plus.
  • Ability to travel internationally up to 20% of the time.
Competencies
  • Leadership: Ability to drive cross-functional projects and manage complex change programs.
  • Strategic Vision: Demonstrated ability to set and implement strategic goals, align with corporate vision, and drive continuous improvement.
  • Operational Excellence: Expertise in building and managing frameworks for product changes, launches, and customer support models.
  • Communication & Influence: Excellent interpersonal and communication skills, capable of influencing decisions and managing stakeholder expectations.
  • Innovation: Strong focus on driving innovative solutions to optimize processes, enhance customer experience, and deliver operational efficiencies.

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