Customer Experience Ambassador
hace 3 semanas
Welcome to TheFork, where we're on a mission to bring people together and champion restaurant culture. As a Customer Care Specialist, you'll play a vital role in delivering exceptional customer experiences and making unforgettable moments happen.
We're a leading restaurant booking platform with offices across Europe and Australia. Our innovative products, including the TheFork App, TheFork Manager, and TheFork PAY, enable diners to discover and book incredible restaurants with ease.
You'll be part of an international team from diverse backgrounds, working in a flexible, multicultural environment that fosters growth and collaboration. We value open-mindedness, effective communication, and a passion for delivering outstanding customer support.
As a key member of our team, you'll:
- Respond to incoming requests via phone, email, and chat
- Assist customers with questions about our electronic reservation book, website, or app
- Provide personalized solutions tailored to each customer's needs
We offer a competitive salary: approximately €35,000 per year (based on 40 hours/week), plus bonus and equity opportunities. You'll also enjoy flexible working hours, lunch vouchers, and access to LinkedIn Learning.
Above all, we believe in inclusivity and diversity. Our workplace is for everyone, and we welcome candidates who share our values and commitment to excellence.
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