Technical Support Specialist
hace 2 semanas
We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance and presales support to clients globally.
This hybrid role involves delivering high-quality technical support via email, tickets, and remote sessions. The successful candidate will analyze client configurations, recommending improvements to enhance platform efficiency.
The Technical Support Specialist will collaborate with internal teams to troubleshoot complex technical issues and assist the sales team during RFI and RFP processes by providing technical insights.
Key responsibilities include:
- Delivering technical support to clients via various communication channels.
- Analyzing and optimizing client configurations to improve platform performance.
- Collaborating with internal teams to resolve technical issues.
Requirements for this role include:
- Fluency in both English and Spanish (spoken and written).
- Experience in technical support, presales, or software implementation.
- Strong communication and problem-solving skills.
- Familiarity with Windows and Linux environments, networking, and connectivity.
Benefits of this position include career development opportunities, English lessons, and extended PTO. If you are interested in learning more about our organization, please visit our website.
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