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Key Responsibilities for Customer Success Manager Role
- Owning ongoing customer relationships, driving adoption, value, and promoting upsell opportunities.
- Facilitating security and resilience audits to ensure seamless operations.
- Delivering data-driven business reviews to demonstrate customer investment value in Zscaler solutions.
- Mitigating deployment challenges using internal resources, holding customers and internal teams accountable.
- Visiting customers on-site or remotely through web sessions to provide exceptional support.
Requirements
- Minimum 2 years of experience in customer-facing roles within networking or security technical environments.
- Strong networking, IT infrastructure, or security skills to drive customer success.
Preferred Qualifications
- Technical background in Internet and Security technologies such as SWG, Sandboxing, Firewall, DLP, VPNs, MPLS, SD-WAN, or WAN Optimization.
- Field-based CSM or TAM experience with enterprise accounts, driving customer satisfaction and growth.
