Passenger Experience Director

hace 1 semana


Cartagena, Murcia, España beBee Careers A tiempo completo
Chief Experience Officer
As the Chief Experience Officer, you will lead the transformation of customer experience within the airline. This involves designing end-to-end customer journey strategies that enhance satisfaction, retention, and revenue growth. Key responsibilities include:
  1. Developing and implementing customer standards, SLAs, and training programs.
  2. Leveraging technology to enhance efficiency, personalisation, and quality of customer interactions.
  3. Cultivating a culture where employees deliver an exceptional customer experience.

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