IT DevOps Lead
hace 4 semanas
We are seeking an experienced IT DevOps Lead to oversee and manage all day-to-day IT operations within our organization. The ideal candidate will be responsible for ensuring seamless operations, managing licenses and vendor relations, supporting audit-related aspects, budget management, and ensuring compliance, quality, and security are maintained in all operational aspects.
About the Role
Key responsibilities include:
Interacting with various business stakeholders, 3rd party vendors, and other IT line functions to collect operational demands/enhancement requests.
Maintaining a process level understanding and identifying process simplification opportunities and implementation.
Updating and reviewing application roadmaps, technology modernization, and elimination of unused assets.
Conducting service review meetings with business/vendors and ensuring SLA/KPI adherence.
Ensuring required training materials are up to date.
Managing licenses, budget, and contracts for various tools/vendors.
Escalation management.
Overall quality management, technical security management, and user access management.
Audit readiness, support for both internal and external audits.
Ability to support critical/major incidents (major incident management).
Adherence to GxP compliance processes/requirements/documentation.
Management of quality events, risks, deviations, and periodic reviews.
Requirements
A minimum of 10+ years of experience in working in the Pharma or IT industry.
A minimum of 8+ years of experience in the Pharma domain.
A minimum of 6+ years of experience in a service operations role.
Expert understanding of business process analysis, design, and system architecture concepts.
Expert understanding of the Clinical Trial Business processes, End to End drug development process experience an advantage.
Expert knowledge of GxP, 21CFR Part 11, and the CSV lifecycle.
Knowledge of Cloud technology operations, Clinical Data Platforms, Statistical Computing Environments, and Clinical Data Management is desirable.
Prior working experience in Clinical Analytics domain and knowledge on business processes is preferred.
Ability to solve complex business process/information challenges.
Proficient skills in global teams, collaboration, facilitation, negotiation, working in a matrix environment, and conflict resolution.
Working knowledge of product management, agile methodologies an advantage.
Exposure/working experience in digital innovation projects/operations is an added advantage.
Why Novartis
Our purpose is to reimagine medicine to improve and extend people's lives, and our vision is to become the most valued and trusted medicines company in the world.
We believe that our associates are the driving force behind our success, and we are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and well-being.
Join us in our mission to make a meaningful impact on people's lives and to create a brighter future together.
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