Strategic Customer Success Professional

hace 16 horas

Barcelona, Barcelona, España Autodesk A tiempo completo
Customer Success Advisor - Strategic

At Autodesk, we're looking for a skilled Customer Success Advisor to join our team. As a key member of our Customer Success organization, you will play a critical role in ensuring our customers achieve their business goals and maximize the value of our solutions.

Responsibilities:
  • Provide guidance and resources to customers to help them onboard new solutions and identify and assist at-risk customers who have low adoption of products.
  • Partner with sales teams, reseller partners, technical support, and client services to guide customer success motions and resolve customer activation/onboarding/usage issues.
  • Create a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value activities.
  • Participate in Account Planning processes with Sales and Technical Sales teams to identify targeted accounts to improve success planning activities, engagement strategies, and establish business outcome agreements.
  • Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams.
  • Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers.
  • Identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity.
Requirements:
  • Customer empathy and customer-centric mindset.
  • Ability to prioritize multiple tasks.
  • Collaboration and coordination across multiple team members and partners.
  • Demonstrated ability to lead, discover, and uncover the customer's business challenges.
  • Fluent languages spoken and written: French, Spanish, and English.
Preferred Qualifications:
  • 4+ years Customer Success/Account Management experience.
  • SFDC proficiency.
  • Hybrid role.

At Autodesk, we're committed to creating a culture of belonging and an equitable workplace where everyone can thrive. Learn more about our diversity and inclusion initiatives here: https://www.autodesk.com/diversity-and-inclusion

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