Data Insights Specialist
hace 5 días
Teleperformance Spain, a global leader in customer experience management and contact centre business process outsourcing, seeks an exceptional Data Insights Specialist to join its team.
This is a full-time position (39h/week, Monday to Friday) with a competitive salary of 22,000 € gross/year + up to 2,000 € gross/year in bonuses.
Job Description:The Data Insights Specialist will be responsible for communicating with internal colleagues to understand the needs of departments and the organization as a whole. They will work with external stakeholders to investigate feedback into the service/function/product provided, analyze findings using data modeling practices, and create suggestions for strategic and operational improvements.
The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to present to various audiences. Proficiency in SQL, Python, and data visualization tools such as Power BI is highly desirable.
In addition to the salary, benefits include a permanent contract, referral program, coaching support, established career path, and employment with the world's largest provider of contact center services.
Requirements:- IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst
- Knowledge of SQL, Python is a plus as well as in data visualization
- Working experience with Power BI
- Financial Analysis experience desirable
- Advanced knowledge of IT office tools (Google Sheets/Excel desirable)
- C1 Level of English
- Good level of Spanish is a plus
- Excellent analytical skills and an informed, evidence-based approach
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties
- Working experience in KPI monitoring
- Working experience in contact center sector is desirable
- Ability to work under pressure on multiple projects within your project timeframes
- Passion for creating solutions with a positive attitude to change
- Strong interest in business and business development
- Good understanding of information technology
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