Payment Fraud Prevention Support Specialist
hace 4 semanas
Job Title: Payment Fraud Prevention Support Specialist
About the Role:
We are seeking a highly motivated and detail-oriented Payment Fraud Prevention Support Specialist to join our team in Lisbon. As a Payment Fraud Prevention Support Specialist, you will be responsible for supporting our customers through emails and phone calls to verify their payment information.
Key Responsibilities:
- Support customers through emails and phone calls to verify their payment information
- Maintain client relationships and ensure excellent customer satisfaction
- Work collaboratively with our team to resolve payment-related issues
Requirements:
- Native French speaker with a good level of English (B2 minimum)
- Motivated and committed to work
- Previous experience in Customer Service is a plus
- EU citizen or valid work permit for Portugal
What We Offer:
- Full-time job with a 6-month temporary contract
- Salary: 890€ gross per month x 14 salaries per year + performance-related bonus of 120€/month + complexity bonus of 100€/month + meal voucher of 7.23€ per working day
- Rotative shifts: Monday to Friday – 08:00 am to 10:00 pm and weekends 08:00 to 17:00
- Reimbursement of initial flight ticket up to 400€ after 6 months within the company
- Opportunity to be part of a challenging and fast-paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- Multicultural and international environment
- Fully paid training, professional development, and career evolution
About Us:
We are a Customer Experience Specialist with a global presence and over 50,000 employees. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands, mainly from the Travel and Tourism Industry.
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