German Customer Support Agent in Barcelona Spain
hace 3 semanas
Pierce Group is one of Europe's most successful online retailers. We are currently seeking a highly skilled German Customer Support Agent to join our team in Barcelona, Spain.
As a German Customer Support Agent, you will be the primary point of contact for customers from various European markets. Your goal will be to provide exceptional customer service by resolving inquiries and issues efficiently and effectively.
The ideal candidate will have excellent communication skills in both German and English, with the ability to understand and empathize with customers' concerns. You will work closely with our dedicated Team Leader and team to ensure seamless communication and problem-solving.
We offer a competitive salary of 22,000 euros per year, along with a permanent contract of 39 hours/week. If you're passionate about delivering outstanding customer experiences and possess a strong can-do attitude, we encourage you to apply for this exciting opportunity.
About Pierce Group: As a fast-growing online retailer, Pierce Group values its commitment to providing high-quality products at the best prices. Our clients expect more than just great deals – they also want friendly and knowledgeable experts who can help them make informed purchasing decisions.
Responsibilities:
- Act as a liaison between Pierce Group and customers, resolving questions or issues with accuracy and efficiency
- Ensure excellent service standards, respond promptly to customer inquiries, and maintain high customer satisfaction
- Perform day-to-day tasks including answering inquiries via mail and chat, handling return cases, and capturing customer feedback
Requirements:
- Excellent oral and written communication skills in German and English
- Strong problem-solving and analytical skills, with attention to detail
- A positive mindset, solution-oriented approach, and a willingness to learn
- High level of computer literacy
Benefits:
- Competitive salary of 22,000 euros per year
- Permanent contract of 39 hours/week
- Opportunities for growth and professional development
This is an exciting opportunity to join a dynamic and innovative company that values its employees and customers alike. If you're looking for a challenging and rewarding role, please don't hesitate to apply.
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