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We are seeking an experienced IT professional to join our team as a Technical Support Specialist. This role will involve providing technical support onsite to clients, diagnosing and resolving hardware and software issues, and maintaining accurate records of repairs and inventory.
The ideal candidate will have experience with Windows client OS, SCCM, and Intune staging, as well as strong communication and problem-solving skills.
- Main Responsibilities:
- Provide technical support onsite to clients at their location.
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
- Maintain accurate records of repairs, inventory, and equipment.
- Communicate effectively with clients, team members, and management.
- Perform regular updates and maintenance of IT devices to ensure they are functioning optimally and securely.
- Timely communication with users to schedule deliveries and provide support as needed.
- Experience with Windows client OS (Win 10 & Win 11) and SCCM & Intune Staging.
- Strong communication and problem-solving skills.
- Ability to maintain accurate records and inventory.
- Knowledge of IT device maintenance and troubleshooting.
- Excellent customer service skills.
We offer a competitive compensation package, including salary and benefits. The ideal candidate will be highly motivated and have a passion for delivering high-quality technical support.
OthersThis role is ideal for someone who is detail-oriented, organized, and able to work independently in a fast-paced environment. We are committed to providing ongoing training and development opportunities to ensure our employees stay up-to-date with the latest technology and industry trends.
