Field Applications Specialist
hace 4 semanas
This role is part of the Customer Care Dx Organisation and involves providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.
The Field Applications Specialist (FAS) is responsible for resolving customer problems and issues through technical, scientific expertise and troubleshooting.
This position is eligible for a hybrid work arrangement, allowing you to work part of the time at the customer location and part of the time remotely from your home.
Key Responsibilities:
- Provide frontline support by resolving customer(s) problems and issues through technical, scientific expertise and troubleshooting.
- Help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.
- Use critical thinking to resolve application issues, train our customers, verify the operational performance and data quality of systems.
Requirements:
- University Scientific degree
- Min 1 year experience in Clinical Laboratory
- Fluent in Spanish and English
- Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
- Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
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