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Language Learning Engagement Strategist

hace 1 semana


Madrid, Madrid, España Chegg, Inc. A tiempo completo

**About Us**

Chegg, Inc., a leading student-first connected learning platform and NYSE-listed company, empowers people through languages with its innovative EdTech solutions.

We are the world's largest online community for language learning, serving over 120 million registered users worldwide. Our vision is to make language learning easy and accessible by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real-life scenarios.

We're looking for an experienced Customer Engagement Manager to lead and deliver outstanding onboarding and engagement experiences for one of our largest partners in the US market.

About the Role

The Customer Engagement Manager will be responsible for creating and implementing successful strategies to engage customers, drive retention, and increase customer lifetime value.

Key Responsibilities:

  • Develop and execute personalized onboarding plans to ensure seamless customer experiences
  • Monitor customer engagement metrics and identify areas for improvement
  • Analyze customer feedback and translate it into actionable insights for product and marketing teams
  • Collaborate with cross-functional teams to develop new training materials and programs that meet customer needs
  • Identify opportunities to improve customer satisfaction and loyalty

Requirements

To succeed in this role, you'll need:

  • 2+ years of experience in a customer-facing role within an educational business or SaaS environment
  • Experience working in the US market
  • English and Spanish fluency
  • Strong written and verbal communication skills

What We Offer

Chegg, Inc. offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.