Compliance Expert for Global Financial Innovation

hace 8 horas


Barcelona, Barcelona, España Revolut A tiempo completo

About RevolutWe are a financial super app that helps people get more from their money. With our products - including spending, saving, investing, exchanging, travelling, and more - we empower 50+ million customers worldwide to take control of their finances.As we continue to grow rapidly, two essential factors contribute to our success: our people and culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. Our global team of 10,000+ employees works together to achieve our mission of delivering exceptional financial services.We're now looking for a Business Compliance Manager to join our Compliance team. This role will play a crucial part in ensuring our business operates within the regulatory landscape while innovating cutting-edge features for millions of customers.

About the Role

The Compliance team supports the business with developing and releasing innovative products for our customers around the world. As a Business Compliance Manager, you'll be responsible for sharing your expertise on customer service and complaints handling within Revolut Customer Operations. Your primary goal will be to ensure we comply with customer service regulations while keeping up-to-date with any changes.

Key Responsibilities:
  • Lead the charge in navigating our products through the complex regulatory landscape.
  • Work closely with the Customer Experience product team to build features that deliver an exceptional customer experience.
  • Evaluate and implement regulatory and conduct policies and procedures related to complaints, FinCrime, vulnerable customers, etc.
  • Empower teams with knowledge, training, and tools, making compliance a seamless part of the innovation process.
  • Serve as the go-to expert and liaison with regulatory bodies, ensuring retail products and services excel in audits.
  • Set new standards in regulatory reporting and engagement.
  • Perform horizon scanning and regulatory mapping.
  • Review new initiatives and risks for compliance, conduct, and culture changes that impact support, complaints, and vulnerability flows.
Requirements:
  • Experience in customer service and dispute resolution, development of new policies, and review of conduct risk.
  • Knowledge of customer-focused regulations, such as Consumer Duty and Payment Services Regulation 2017.
  • Experience in top-tier investment banking/PE, strategy consulting, and/or fast-growing technology companies.
  • An excellent understanding of how compliance risk and business risk interact.
  • Highly adaptable skills for working in a fast-paced environment.
What We Offer:
  • Vilnius: €3,600 - €5,400 gross monthly.
  • Lithuania: €3,600 - €5,400 gross monthly.
  • Other locations: Compensation will be discussed during the interview process.
Benefits:

We strive to create a workplace that is inclusive, diverse, and filled with talented individuals who can help us drive innovation and excellence. That's why we encourage applications from people with diverse backgrounds and experiences to join our multicultural team.Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.



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