AI-Driven Technical Support Expert

hace 1 semana


Madrid, Madrid, España Crossover A tiempo completo

Company Overview

At Crossover, we've revolutionized customer support with the power of AI. Our innovative approach leverages advanced tools to streamline troubleshooting and enhance problem-solving capabilities.

We're seeking a highly skilled AI-Driven Technical Support Expert to join our team. As a key member of our support team, you'll directly contribute to our reputation for exceptional customer service.

Job Description

You'll be responsible for delivering exceptional customer support by integrating technical human expertise and AI capabilities. This will involve analyzing complex tickets escalated by AI systems, applying human expertise where AI falls short, and improving the AI system through detailed feedback and fine-tuning sessions.

Key Responsibilities:

  • Integrate technical human expertise and AI capabilities to deliver exceptional customer support.
  • Analyze complex tickets escalated by AI systems.
  • Apply human expertise where AI falls short.
  • Improve the AI system through detailed feedback and fine-tuning sessions.

Candidate Requirements:

  • At least 4 total years of experience in a technical customer support or engineering role.
  • Advanced generative AI proficiency, including the use of multiple AI tools and automation workflows.

Benefits and Compensation:

This is a full-time position with a competitive salary of $120,000 - $150,000 per year, depending on experience. We also offer comprehensive benefits, including health insurance, paid time off, and opportunities for professional growth and development.

Why Choose Crossover?

As a Crossover employee, you'll have the opportunity to work on cutting-edge projects, collaborate with a diverse team of experts, and enjoy a dynamic work environment that fosters innovation and creativity.



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