Customer Experience Representative
hace 1 semana
This role involves providing exceptional customer service and support to internal and external customers. As a Customer Service Representative, you will be responsible for resolving customer queries and complaints, processing orders, and maintaining accurate customer records.
Main Accountabilities- Customer Support: Provide high-quality support to customers via phone, email, and in-person.
- Order Fulfillment: Process and fulfill customer orders accurately and efficiently.
- Query Resolution: Resolve customer queries and complaints in a professional and timely manner.
- Record Maintenance: Maintain accurate customer records and update them as necessary.
- Team Collaboration: Collaborate with the sales team to ensure seamless delivery of products and services.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in Microsoft Office and other relevant software applications.
- A minimum of an associate degree or equivalent work experience.
- At least 3 years of experience in a customer service team environment.
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