Salesforce Technical Lead for Global Operations
hace 3 días
**About Make**
Make is a leading visual platform empowering individuals to design, build, and automate everything from tasks and workflows to applications and systems without coding expertise.
We are headquartered in Prague, Czech Republic, with teams spread across the USA, UK, Germany, France, Canada, India, and Chile.
**Core Mission:** As a GTM Systems Technical Lead within the central Business Processes and Systems department, you will collaborate closely with other operations teams, business units involved in the go-to-market motion, and the analytics team to develop scalable, efficient, and user-centric systems processes supporting that motion.
With technical knowledge of CRM systems (primarily Salesforce) and data architecture alongside sales operations experience, you will ensure process implementations are optimized for scale with desired quality. You will guarantee alignment and coordination on implementations and deliveries across GTM initiatives where other Business Operations team members work on.
**Key Responsibilities:**
- Design and implement technical business processes within Salesforce's central CRM and other customer success and sales tools.
- Provide technical and operational advisory support to business partners during brainstorming phases of GTM operations process designs.
- Engage with business unit stakeholders and the GTM Strategy and Operations team to collect functional requirements for both internal and cross-department processes within centrally managed GTM tools.
- Transform these requirements into technical specifications for proper implementation.
- Coordinate and ensure proper alignment and delivery of GTM-related technical initiatives involving the Business Processes & Systems team.
- Lead a team of Business Processes & Systems specialists focused on GTM systems projects and implementations, ensuring autonomous management of initiatives covering GTM scope while reporting to the Head of Business Processes and Systems.
- Manage end-to-end initiatives and projects covering GTM motion cross-functions needs.
- Configure and set up centrally managed GTM systems (CRM, Customer Success Tool, etc.) to adapt to business needs and improve overall user experience.
- Implement scalable and easy-to-maintain technical solutions (user interfaces, forms, automation scenarios, etc.) to power those business processes within GTM tools.
**Requirements:**
We seek an individual with 5-7 years of experience in Salesforce implementations or Go-to-market systems implementation roles, alongside parallel experience in sales operations within a SaaS company (Salesforce is a must-have; Hubspot or other CRMs would be highly valuable). Admin knowledge of Custify or other Sales/Success and digital tools is a plus. Experience working with the Make platform or any other automation platform is also beneficial.
We value the ability to translate business requirements roadmaps into detailed action plans and technical specifications.
**Salary:** $120,000 - $150,000 per annum, depending on experience and qualifications.
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