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IT Support Services Coordinator
hace 1 mes
We are seeking a highly skilled IT Support Services Coordinator to join our team at Nordex Group. As a key member of our IT department, you will be responsible for coordinating and integrating various IT services to ensure seamless delivery to our business units globally.
Your Key Responsibilities
- Service Integration: Collaborate with internal and external stakeholders to integrate services, ensuring a cohesive and high-quality IT support experience.
- Service Level Management: Monitor and manage service levels to meet agreed-upon targets, negotiating and managing service level agreements with internal and external providers.
- Vendor Management: Act as the central point of contact between Nordex Group and its IT support service providers, managing relationships, contracts, and performance to ensure services align with business needs.
- Continuous Improvement: Identify opportunities for service improvement, driving innovation, and ensuring the integration of services evolves in line with technological advancements and business requirements.
- Governance and Compliance: Ensure all integrated services adhere to industry standards, regulatory requirements, and organizational policies, maintaining a secure and compliant IT environment.
- Incident and Problem Management: Oversee the resolution of incidents and problems across all service areas, ensuring minimal disruption to business operations and improving overall service resilience.
- Change Management: Manage changes to the service ecosystem in a controlled manner, ensuring changes are implemented effectively without adverse impacts on service quality.
Your Profile
- Bachelor's Degree in Information Technology or equivalent.
- Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
- Excellent communication skills in English, with the ability to communicate effectively with internal and external stakeholders.
- Vendor management experience, with the ability to manage relationships with third-party vendors, negotiate contracts, and monitor performance.
- Technical knowledge of IT infrastructure, systems, and processes.
- Analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions to improve service delivery.
- Will to travel occasionally, with a valid driving license a plus.
Your Benefits
In addition to the opportunity to make our world a little more sustainable, we offer:
*Some offers may vary by location
Nordex Group adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
Severely disabled applicants and applicants of equal status will be given special consideration in the event of equal suitability. In principle, employment is also possible on a part-time basis.
