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B2B Customer Success Representative with French and Multilingual Expertise

hace 2 semanas


El Prat de Llobregat, Barcelona, España Revelyst A tiempo completo

About Revelyst

We are a dynamic company dedicated to providing exceptional customer service to our dealers across EMEA. Our team is passionate about building strong relationships and driving business growth through effective communication and collaboration.

Job Description:

The B2B Customer Success Representative with French will play a key role in managing our dealer portfolio, implementing and improving our service model, and ensuring efficient delivery of products. This position requires excellent communication skills, a customer-centric approach, and the ability to work proactively with cross-functional teams.

Key Responsibilities:

  • Manage a portfolio of Direct Countries dealers across EMEA
  • Management of the Orderbook for the assigned dealers Portfolio
  • Ensure customer satisfaction through high-quality service
  • Manage operational relationships with dealers and Sales Teams
  • Data analysis and statistics
  • Perform the order entry process into the SAP system (ERP)
  • Tracking and follow-up of orders, liaising with the warehouse
  • Deal with any operational issue (refusals, returns, warranties, etc.)
  • Be able to take accurate and concise information
  • Prepare and maintain customer order database
  • Deal with dealers and sales queries quickly and effectively
  • Proformas process management

Requirements:

  • Fluent English and French is a must
  • Customer Service experience in fast-moving consumer goods industry or Retail/Fashion/Sports
  • SAP, Salesforce, Excel knowledge
  • Digital and data orientation: Data consolidation, analysis, and processing
  • Sales techniques and logistics management
  • Proactivity in suggestions, rigor, and adaptability
  • Cross-functional working teams