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Night Manager
hace 2 meses
We are seeking an experienced Night Manager to join our pre-opening team at SLS Barcelona. As a key member of our Front Office department, you will be responsible for leading and supervising the operational functions throughout the night.
Key Responsibilities- Lead and Supervise Night Shifts: Ensure a seamless guest experience, safety, and security during night shifts.
- Review End-of-Day Takings: Conduct a thorough review of end-of-day takings against logged reports to ensure accuracy.
- Edit Reports and Investigate Anomalies: Edit all reports to ensure accuracy and investigate any discrepancies found between daily reports and takings.
- Train Front Office Night Team: Train the Front Office night team in ensuring the accurate completion of systems and processes.
- Conduct Nightly Audits: Conduct meticulous audits to ensure accuracy and reconcile accounts.
- Manage Overnight Reservations and Check-Ins: Provide efficient and friendly service to guests during overnight reservations and check-ins.
- Handle Guest Complaints and Inquiries: Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
We are looking for a candidate with:
- Minimum 2 Years of Front Office Experience: At least 2 years of experience in a Front Office role, preferably in an upscale or lifestyle brand hotel.
- Pre-Opening Experience: Previous experience with pre-opening of a hotel is a significant advantage.
- SLS Brand Values: Someone who understands, celebrates, and embodies the SLS brand values.
- Teamwork and Multitasking: Ability to work independently and partner with others to promote an environment of teamwork, multitasking, and high-level attention to detail.
- Excellent Communication Skills: Excellent verbal and written communication skills, with fluency in Spanish and English.
- Positive Impact: Ability to make a positive impact on the team, guests, and colleagues alike.
