Front Desk Ambassador

Welcome to a career opportunity that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily experience within an international group.

We are a leading hospitality company with a presence in 110 countries. Our commitment to excellence is reflected in our high-quality services and warm welcomes, ensuring our guests have an unforgettable stay.

This role involves being the first point of contact for our guests, providing a personalized and exceptional welcome experience. Your responsibilities will include:

• Ensuring a seamless check-in and check-out process for all guests
• Maintaining accurate records of bookings and payments
• Liaising with housekeeping staff to ensure rooms are clean and tidy
• Managing online and phone reservations
• Providing information about hotel amenities and services
• Responding to guest inquiries and resolving any issues promptly

To succeed in this role, you will need:

• A strong ability to multitask and work under pressure
• Excellent communication and interpersonal skills
• Fluency in English and Spanish, with any additional languages being a plus
• A passion for delivering exceptional customer service

We offer a competitive salary of €25,000 - €30,000 per year, depending on experience. You will also receive a range of benefits, including:

• An Accor discounts card
• Ongoing training and development opportunities
• The chance to work with a global leader in the hospitality industry

We believe in investing in our team members' growth and development. As a Front Desk Ambassador, you will have access to comprehensive training programs, helping you to progress your career within our organization.