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Senior Client Advisor

hace 2 meses

Barcelona, Barcelona, España Sabceducation A tiempo completo

About the Role

Sabceducation is seeking a highly motivated and experienced Senior Client Advisor to join our team in Barcelona. As a Senior Client Advisor, you will be responsible for delivering exceptional customer service and creating a personalized experience for our clients.

Key Responsibilities

  • Master the client journey and create customer emotion and desire
  • Engage existing and prospect clients as per weekly plan defined by store management
  • Deliver the Valentino Couture service in an impeccable way in every phase
  • Focus on development and retention of existing clients, recruitment of new and potential ones
  • Engage the client through every selling opportunity
  • Actively participate in sales in partnership and oto appointment routine

Operations and Visual

  • Deal with all sales and after sales activities
  • Ensure product good maintenance, replenishment on the floor
  • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales
  • Respect administration and operations procedures
  • Liaise with the in-store visual to follow display guidelines
  • Verify and report all relevant information to store management

Qualifications

  • Minimum 5 yrs of retail experience in a luxury brand
  • Excellent interpersonal and effective communication skills
  • Fluency in English and Spanish is essential, second language is preferred
  • Be a team player with a pro-active attitude
  • High fashion knowledge
  • Ability to adapt to changing needs of the company as necessary
  • Must have client network in luxury environment