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Dutch Payroll Specialist

hace 2 meses

Granada, Granada, España Alight A tiempo completo
About the Role

We are seeking a highly skilled and experienced Dutch Payroll Specialist to join our team at Alight. As a key member of our payroll team, you will be responsible for supporting and executing payroll activities and/or data management/customer services activities to ensure accurate and timely output.

Key Responsibilities
  1. Client Engagement: Support managers with client engagement to ensure all information is accurate and provided on time.
  2. Implementation and Go-Lives: Provide support and guidance for all implementations and go-lives.
  3. Payroll Support: Provide daily functional support to the teams to support the successful delivery of payrolls and own the end-to-end payroll process with necessary sign-offs.
  4. Client Solution Workbook: Responsible for the maintenance of the Client Solution workbook.
  5. Defined Work Instructions: Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and other process documentation.
  6. System Maintenance Testing: Ensure and Sign Off System Maintenance Testing.
  7. Statement of Works: Support the review of the Statement of Works before it's shared with the Client to ensure its fit for purpose.
  8. HR Administrative Processes: Responsible for the optimization of HR administrative processes driving efficiency and automation.
  9. Customer Process Leads: Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.
  10. Technical Issues: Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
  11. Functional Issues: Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer.
  12. Automation and Innovation: Working with Operational Management, Transformation, and Products to implement automation, innovation, and any continuous improvement programmes.
  13. Legislation Roadmap: Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.
  14. Year End Support: Support Year End.
  15. Confidentiality: Ability to recognize and deal appropriately with sensitive and confidential information.
  16. Upsell Opportunities: Proactively identify upsell opportunities.
  17. Client Escalations: Support Management with the resolution of client escalations, along with lessons learnt.
  18. Team Development: Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.
  19. Stakeholder Relationships: Build good relationships with internal stakeholders and keep them up to date when needed.
Requirements
  1. Customer SLA Agreements: 100% Attainment of customer SLA agreements.
  2. Professionalism: Demonstrate professionalism and act responsibly.
  3. Security and Compliance: Adherence to all Security and Compliance procedures and quality standards.
  4. Accountability: Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills.
  5. Teamwork: Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
  6. Problem Solving: Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.
  7. Ownership: Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.
  8. Client Centricity: Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.
  9. Effectiveness: Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity.
  10. Scalability: Ensure work can be carried out in a repeatable, scalable way.
  11. Flexibility: Flexibility to support a global and fast-paced environment.
  12. Attention to Detail: Attention to detail.
  13. Language Skills: Excellent Dutch written and verbal skills and good English skills.
  14. Motivation: Self-motivated and a willingness to learn.
  15. Payroll Experience: Relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment.
  16. Payroll Knowledge: Knowledge on payroll processes, practices, and associated legislation.

We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.