Loss Analyst I

Job Summary:

As a Loss Analyst I at Global Payments, Inc., you will play a critical role in our collections team. Your primary responsibility will be to review, research, and inform customers of delinquent/past due accounts indebted to GP. You will also be responsible for making, receiving, and assisting with calls through assigned call center queues, managing and resolving a working list of all items in collection to Global Payments under a high-stress environment. Additionally, you will examine merchant accounts to determine the appropriate approach and established plans to collect the outstanding balance, negotiate payment options with delinquent customers, and assess vulnerabilities through effective investigation of accounts with existing debt/s. You will also be responsible for reserving/releasing merchant funds, processing Electronic Funds Transfers (EFTS) and wires for merchants, and providing customer service to cardholders for basic customer inquiries. You will utilize training, reference materials, and instruction from more experienced peers to develop knowledge of the collections regulatory environment and have a working knowledge of the company and assigned client's policies and procedures. You will also cross-train with various areas of the Risk department and perform routine administrative functions, including answering emails received from internal and external customers within service level agreements. You will also perform write-offs, review and request supporting documentation, demonstrate functional knowledge of skip tracing techniques, analyze trends that may expose Global Payments to further losses, issue debt-related demand letters, and initiate closure of accounts with bad debt. Other duties assigned.

Requirements:
High School Diploma or equivalent. Detail-oriented with the ability to comprehend numerical and financial data. Strong organizational skills and attention to detail. Outstanding problem-solving skills with a high degree of confidence and professional maturity. Able to communicate verbally and in writing in a clear, concise, and professional manner.

Preferred Qualifications:
Associates or Bachelors Degree

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