Spécialiste en relations client
hace 5 días
Vous êtes à la recherche d'un poste qui vous permet de mettre vos compétences en relation avec les clients au cœur de votre travail ? En tant que Spécialiste en relations client, vous serez responsable de fournir une expérience exceptionnelle aux utilisateurs de nos jeux en ligne.
Salaire : Le salaire est fixé à 22 200 € par an brut. Ce montant peut varier en fonction de l’expérience et des qualifications du candidat.
Description de la fonction :
En tant que Spécialiste en relations client, vous serez chargé de répondre aux demandes des clients uniquement par mail et chat. Vous identifierez les problèmes et fournissez des solutions tout en maintenant un haut niveau de satisfaction client. Vous enregistrez les données dans le CRM et faites preuve d’esprit d’équipe pour contribuer à la réussite de l’équipe et du projet.
Compétences requises :
- Excellente communication écrite en français;
- Connaissance de la valeur et de l’impact d’une expérience client de haute qualité;
- Faire preuve d’empathie, de compréhension et de professionnalisme lors des échanges avec les clients.
Avantages :
Le contrat est permanent avec une période d’essai de 3 mois. Les horaires de travail sont en équipes tournantes, entre 9h et 22h, du lundi au dimanche, avec seulement 4 jours de travail consécutifs. Vous bénéficierez d’une terrasse et d’un open space au centre-ville de Barcelone. Il y a également des possibilités d’évolution de carrière au sein de l’entreprise.
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