Senior Customer Service Representative
hace 3 semanas
**About the Role:**
We are seeking a highly skilled Senior Customer Service Representative to join our team in Lisbon. As a key member of our customer service department, you will be responsible for managing consumer requests, providing exceptional solutions, and ensuring customer satisfaction.
Key Responsibilities:
- Manage consumer requests through various channels
- Provide professional, timely, and precise product advice
- Maintain strong communication with other departments and redirect related cases as needed
Requirements:
- Exceptional communication skills
- Strong empathy and problem-solving abilities
- Collaborative mindset
- Proficiency in German (C1 level) and English (B2 level)
- Solid IT skills, including proficiency in reporting tools
- Flexibility to work varied shifts
What We Offer:
- A long-term fixed-term contract, renewable annually
- Full-time position (40h/week) with a rotational schedule
- Gross monthly salary: €950-€1400, depending on accommodation arrangements
- Compensation during training period (50% of hourly wages)
- Reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight tickets
- Free Portuguese lessons, cooking classes, sports activities, and social events
- Real career opportunities in different career paths
About Us:
We are a multinational organization recognized as one of the best sales and customer service solution providers worldwide. Our company is committed to supporting your career development, language skills, accommodation, and social integration.
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