Senior Customer Service Representative

hace 3 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo

**About the Role:**

We are seeking a highly skilled Senior Customer Service Representative to join our team in Lisbon. As a key member of our customer service department, you will be responsible for managing consumer requests, providing exceptional solutions, and ensuring customer satisfaction.

Key Responsibilities:

  • Manage consumer requests through various channels
  • Provide professional, timely, and precise product advice
  • Maintain strong communication with other departments and redirect related cases as needed

Requirements:

  • Exceptional communication skills
  • Strong empathy and problem-solving abilities
  • Collaborative mindset
  • Proficiency in German (C1 level) and English (B2 level)
  • Solid IT skills, including proficiency in reporting tools
  • Flexibility to work varied shifts

What We Offer:

  • A long-term fixed-term contract, renewable annually
  • Full-time position (40h/week) with a rotational schedule
  • Gross monthly salary: €950-€1400, depending on accommodation arrangements
  • Compensation during training period (50% of hourly wages)
  • Reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight tickets
  • Free Portuguese lessons, cooking classes, sports activities, and social events
  • Real career opportunities in different career paths

About Us:

We are a multinational organization recognized as one of the best sales and customer service solution providers worldwide. Our company is committed to supporting your career development, language skills, accommodation, and social integration.



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