Customer Support Expert for Global Hygiene Brands

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview: CPM International is a multinational company with operations in over 30 countries. We provide multilingual support in various languages tailored to the needs of our diverse markets. Our focus areas include customer service, sales, and technical support solutions for clients worldwide.
CMP International values diversity and inclusivity. We welcome individuals from diverse backgrounds and encourage them to bring their unique perspectives to work. Our accessible workplace fosters a culture of inclusion and empowers employees to contribute their best selves.
Our Client: A well-known global leader in hygiene, health, and nutrition brands that people love and trust worldwide. This client is committed to protecting, healing, and nurturing the world in pursuit of a cleaner and healthier environment.
About the Role: As a Customer Support Agent, you will be responsible for handling customer inquiries via telephone, email, chat, and social media, striving for first-contact resolution. You will also develop a sound understanding of the products and services offered by our client and act as a brand ambassador.
Key Responsibilities:

  • Work collaboratively with customers to answer product information requests and resolve queries in a professional manner.
  • Analyze customer problems and offer individualized solutions.
  • Provide an omnichannel service to customers via telephone, email, chat, and social media.
  • Develop a strong understanding of the products and services offered by our client.

Requirements:
  • A fluent level of Swedish with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits:
  • Salary: €17,537.76 gross per year.
  • Incentives: Top performance incentives.
  • Paid bank holidays + 1 extra day in lieu.
  • Hybrid work model: 4 days per month at the office/training/rest from home.
  • Training: 2 weeks.


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