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IT Support Specialist Expert
hace 2 semanas
Job Overview
At Salve Consulting, we are seeking an IT Support Specialist Expert to join our dynamic team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to clients with service contracts.
Key Responsibilities:
- Address and resolve client inquiries for those with service contracts, ensuring timely support and clear communication.
- Document all support actions and solutions in the ticketing system.
- Work closely with other departments to ensure seamless support and communication.
- Test, identify, and document errors, helping to improve system functionality and customer experience.
Essential Skills and Qualifications:
- Completed IT training or equivalent experience in the IT field.
- Minimum 2-3 years of hands-on experience in IT support.
- Strong command of PC hardware, network technology, and familiarity with ticketing and remote support tools.
- Proficient with Microsoft Windows OS and MS Office Suite.
- Fluent in English (C2 level).
- High service orientation and enthusiasm for learning new products/services.
Benefits and Opportunities:
- A combination of office and remote workdays to support work-life balance.
- Continuous training to stay updated on new products and services.
- Equipped with the latest hardware and software to streamline tasks.
- Adaptable work planning to support personal and family needs.
- Lunch subsidy, professional development opportunities, and flexible parental leave return options.
- Regular team-building and office events for a collaborative work culture.
Application Process:
- If you are enthusiastic about IT support and want to contribute to our dynamic team, please submit your CV along with a cover letter detailing your technical experience and passion for solving IT challenges.