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IT Support Specialist Expert

hace 2 semanas


Madrid, Madrid, España Salve Consulting A tiempo completo

Job Overview

    At Salve Consulting, we are seeking an IT Support Specialist Expert to join our dynamic team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to clients with service contracts.

    Key Responsibilities:

  • Address and resolve client inquiries for those with service contracts, ensuring timely support and clear communication.
  • Document all support actions and solutions in the ticketing system.
  • Work closely with other departments to ensure seamless support and communication.
  • Test, identify, and document errors, helping to improve system functionality and customer experience.

    Essential Skills and Qualifications:

  • Completed IT training or equivalent experience in the IT field.
  • Minimum 2-3 years of hands-on experience in IT support.
  • Strong command of PC hardware, network technology, and familiarity with ticketing and remote support tools.
  • Proficient with Microsoft Windows OS and MS Office Suite.
  • Fluent in English (C2 level).
  • High service orientation and enthusiasm for learning new products/services.

    Benefits and Opportunities:

  • A combination of office and remote workdays to support work-life balance.
  • Continuous training to stay updated on new products and services.
  • Equipped with the latest hardware and software to streamline tasks.
  • Adaptable work planning to support personal and family needs.
  • Lunch subsidy, professional development opportunities, and flexible parental leave return options.
  • Regular team-building and office events for a collaborative work culture.

    Application Process:

  • If you are enthusiastic about IT support and want to contribute to our dynamic team, please submit your CV along with a cover letter detailing your technical experience and passion for solving IT challenges.