Customer Success Coach
hace 3 días
To support our Shiji ReviewPro team, we are seeking a highly motivated and detail-oriented Customer Success Coach to join our dynamic team. As a key member of our Customer Success Team, you will be responsible for establishing strong relationships with our clients in the DACH region and driving growth through proactive account management.
Key Responsibilities:- Be the primary point of contact for our accounts in the DACH region, providing exceptional customer service and support.
- Establish a trusted advisor relationship with each of your assigned accounts, understanding their unique needs and goals.
- Monitor the status of onboarding and help clients finalize any outstanding items, ensuring a seamless experience.
- Provide training and support to our clients on the ReviewPro tool and key hospitality best practices, increasing adoption and engagement.
- Regularly interact with clients to monitor their engagement and health/happiness levels, identifying areas for improvement.
- Collaborate with the Customer Success Team to follow up on bugs and issues, ensuring timely resolution.
- Identify upsell and cross-sell opportunities, working closely with the Sales Team to drive revenue growth.
- Support the renewal process, ensuring seamless transitions and minimizing churn.
- Native level of German and professional level of English language; additional language is a plus.
- Empathetic, people-oriented, and a great relationship builder with excellent communication skills.
- Experience in account management or customer success role is preferred, with a strong understanding of the hospitality industry.
- Results-driven, self-starter with a hands-on attitude and positive outlook, able to work independently and as part of a team.
- Strong networking skills and ability to build relationships with clients and internal stakeholders.
- A challenging and creative technology environment with a great deal of freedom and responsibility.
- A flexible work schedule/hybrid working model, allowing for work-life balance.
- A brand new office located in the center of Barcelona, with free coffee and fresh fruit.
- An international team and fantastic work environment, with opportunities for growth and development.
- Team building activities and charity donation programs, promoting a positive and supportive culture.
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Customer Success Coach
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Barcelona, Barcelona, España Shiji Group A tiempo completoJob Title: Customer Success CoachAbout the Role:We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a Customer Success Coach, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.Key Responsibilities:Establish and...
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Customer Success Coach
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Barcelona, Barcelona, España Shiji Group A tiempo completoJob Title: Customer Success CoachAbout the Role:We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a Customer Success Coach, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.Key Responsibilities:Establish and...
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Customer Success Coach
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Barcelona, Barcelona, España Shiji Group A tiempo completoJob Title: Customer Success CoachAbout the Role:We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a Customer Success Coach, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.Key Responsibilities:Establish a trusted...
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Customer Success Coach
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Barcelona, Barcelona, España Shiji Group A tiempo completoJob Title: Customer Success CoachAbout the Role:We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a Customer Success Coach, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.Key Responsibilities:Establish a trusted...
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